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MOBILE COMMERCE AGENTS IN WAP-BASED SERVICES
Mihhail Matskin and Amund Tveit
Department of Computer and Information Science
Norwegian University of Science and Technology
N-7491 Trondheim, NORWAY
Phones: +47 73590767, +47 73594480
Fax: +47 73594466
Emails:
Mihhail.Matskin@idi.ntnu.no
,
Amund.Tveit@idi.ntnu.no
ABSTRACT
With the increasing number of e-commerce services for mobile devices, there are challenges in
making these services more personalized and to take into account the severely constrained
bandwidth and restricted user interface these devices currently provide. In this paper we consider
an agent-based platform for support of mobile commerce using wireless (WAP-based) devices.
Agents represent mobile device customers in the network by implementing highly personalized
customer profiles. The platform allows customization and adaptation of mobile commerce
services as well as pro-active processing and notification of important events. Information to the
customers is delivered both via WML-decks and SMS messages. Usage of the platform is
illustrated by examples of valued customer membership services and subscription services
support. Some details of a prototype platform implementation are briefly considered.
KEYWORDS:
Mobile services, electronic commerce, intelligent agents, wireless devices,
WAP/WML

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